AirPortr Standard terms and conditions

Information about us

We operate this Website and provide the Services. We are Portr Limited, a company registered in England and Wales under number 08119088 and with our registered office at 128/9 West Building Westminster Business Square, 1-45 Durham Street, London, United Kingdom, SE11 5JH. Our VAT number is 158621790.

We may be contacted by email at support@airportr.com.

Terms and Conditions

These Terms apply to your use of this Website and our Services. Please take a few minutes to read these Terms and carefully before you use our Website and our Services. If the Booking was made on your behalf by a third party your continued use of our Services means you agree to these Terms.

If you do not accept these Terms, please do not use our Services and, if you have a Booking that has been made on your behalf, please exercise your right to cancel your Booking.

1. Your Booking

1.1. Your Booking only becomes effective and binding on your acceptance of these Terms and despatch of an e-mail confirmation of the Booking to the Customer’s notified email address.

1.2. We reserve the right to decline to accept any Booking but if we do so we will send you an email notice to that effect.

1.3. You may amend airport to London bookings up until the beginning of the Scheduled Customer Drop-off Time free of charge.

1.4. AirPortr bookings from London to the airport can be amended two hours or more before the Scheduled Customer Pick-Up Time free of charge.

1.5. AirPortr + Bag Check-In bookings can be amended free of charge up to 2 hours before Scheduled Customer Pick-Up Time.

1.6. We do not intend to change or cancel any of your travel arrangements once we have accepted your Booking. However, from time to time it may be necessary and we reserve the right to do so.

1.7.If there is a delay to the Scheduled Customer Drop-off Time or the Scheduled Delivery Time of 60 minutes or more for reasons inside our control AirPortr, will compensate the customer £10 AirPortr credit towards their next booking. Compensation for delays outside of Portr’s control e.g major traffic disruption to be dealt with on a case by case basis.

2. Becoming a registered user

2.1. If you choose to become a registered user you will provide an email address and password. You must treat such password as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to this Website or portions of it using your password or other security information. You agree to notify us immediately of any unauthorized access to or use of your password or any other breach of security.

2.2. We have the right to disable any user name, password or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have breached any provision of these Terms.

3. Price and payment

3.1. The price of the Services is set out in our Pricing page in force at the time we confirm your Booking. Our prices may change at any time but price changes will not affect Bookings that we have confirmed with you. These prices include VAT.

3.2. We require payment in advance for the Services at the time of the Booking. We accept payment by credit card or debit card.

3.3. Redemption of loyalty rewards and referral credits can only be made against a booking, shall have no cash value and cannot be transferred. You will receive a loyalty reward once you have completed a defined number of journeys. Your account will be credited with referral credits once the referred customer has completed their return journey.

4. Our responsibilities

4.1. We shall ensure that the Services are provided with reasonable skill and care including using reasonable endeavours to deliver your Bag to the Delivery Address by the agreed time.

4.2. Subject to paragraph 8 (Events outside our control) if we fail to deliver the Bag to the Domestic Delivery Address by the Scheduled Delivery Time we will refund your payment to us.

4.3. Subject to paragraph 8 (Events outside our control) if we fail to deliver the Bag to the Airport Delivery Address by the Scheduled Delivery Time due to circumstances within our control, we will ensure that the Bag is sent on to your final ticketed destination at our cost.

4.4. We will only accept and deliver the Bag for the person we reasonably believe to be the Customer.

4.5. If you have any questions or complaints, please contact us at support@airportr.com.

5. Your responsibilities

5.1. You agree to provide photographic ID at collection of your Bag from us at the Airport Delivery Address.

5.2. You warrant that:

5.2.1. you have authority to deal with the Bag and its contents; and

5.2.2. the Bag contains no Excluded Items or Prohibited Items (as defined).

6. Security arrangements

6.1. As part of our security procedures, your Bag will be screened by our personnel.

6.2. Your Bag will not be opened and/or searched by our personnel without your consent save where we are required to do so by HM Revenue and Customs, the UK Border Force, the Civil Aviation Authority, the Police Force, any other regulatory or governmental authority or the airport operator.

7. Fair usage policy

We reserve the right to reject or subsequently cancel Bookings where we believe there to be mis-use of our Services by you or a third party for commercial gain.

8. Events outside our control

8.1. We shall not be liable for any failure to provide the Services arising from any event outside our control or action by a/any third party including:

8.1.1. failure to meet airport security requirements;

8.1.2. failure to leave the Bag at the hotel for pick up for delivery to the Airport Delivery Address on time;

8.1.3. failure to make the Bag available at the airport for delivery to the Domestic Delivery Address on time;

8.1.4. rejected delivery (incorrect details or non-acceptance) at the Domestic Delivery Address;

8.1.5. national or local disruption in ground or air network; and

8.1.6. the actions of HM Revenue and Customs, the UK Border Force, the Civil Aviation Authority, the Police Force, any other regulatory or governmental authority or the airport operator.

8.2. We shall not be liable for any damage to any Bag or its contents arising from any event outside our control or action by any third party including the actions of HM Revenue and Customs, the UK Border Force, the Civil Aviation Authority or the Police Service.

9. Data privacy

By accepting these Terms, you are also agreeing that we may process information relating to you in accordance with, and otherwise accepting the terms of, our privacy policy, which can be found here. Our privacy policy sets out details of how we use the personal information you provide to us or we otherwise obtain about you. If you make a Booking on behalf of any other person you must draw their attention to our privacy policy and ensure that they also agree that we may process information relating to them in accordance with it and otherwise accept its terms.

10. Our liability

10.1.Subject to the following provisions of this paragraph, except in respect of death or personal injury caused by our negligence, or that of our agents, our liability to the Customer for loss and/or damage caused by our negligence or breach of contract or otherwise which arises out of or in connection with the provision of or failure to provide the Services or their use by the Customer shall be limited as follows:

10.1.1. we shall have no liability for loss of or damage to Excluded Items or Prohibited Items;

10.1.2. in the case of lost or damaged Bags (other than Sealed Bags covered by paragraph 10.1.3 below), whether in transit, temporary storage or otherwise, our liability shall not exceed £1,000 in aggregate per Booking;

10.1.3. in the case of lost or damaged Sealed Bags where the value of the Sealed Bag declared to us by the Customer at the time of the Booking exceeds one thousand pounds sterling (£1,000), whether in transit, temporary storage or otherwise, our liability shall not exceed £10,000 in aggregate per Booking; and

10.1.4. in relation to the Services generally, excluding liabilities of the kinds described in paragraphs 10.1.2 and 10.1.3 above, our liability shall not exceed £1,000 in aggregate per Booking.

10.2. We shall not be liable to the Customer, for negligence, breach of contract or otherwise, for any indirect, special or consequential loss, nor for any losses arising from business interruption, wasted management time, loss of goodwill or loss of data, whether or not arising in the normal course of business.

10.3. We shall not be liable to the Customer or deemed to be in breach of the Terms by reason of any delay in performing or any failure to perform any of our obligations under the Terms if the delay or failure was due to any circumstances beyond our reasonable control in accordance with paragraph 8 of these Terms.

10.4. We shall, in any event, have no liability in respect of any claim, howsoever arising, that is not notified to us by the Customer in writing with sufficient detail as to the nature and amount of the claim within fourteen (14) days of the circumstances giving rise to the claim. You must then provide documentation supporting your loss within a further fourteen (14) days.

10.5. Although we provide Services in co-operation with airlines, the airlines are not responsible for our Services and have no liability, whether under or in connection with this Contract or otherwise, for our negligence, breach of contract or other failure in connection with the Services.

10.6. The Customer acknowledges that the limitations of liability as set out in this paragraph are fair and reasonable in the circumstances and have been taken into account and reflected in the level of the prices charged.

11. Your right to cancel

11.1. In addition to your right to cancel in accordance with paragraph 2 of these Terms, if you are a consumer in the United Kingdom or any country that is a member of the European Union, you have a legal right to cancel a Booking under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 at any time until the expiry of the 14th working day from the date the Contract between us is formed starting from the day after the day on which the Contract is formed. However, if you commence use of the Services before the expiry date of the 14-day cancellation period you will lose your right to cancel the Booking.

11.2. You may cancel your AirPortr airport to London Bookings up until the beginning of the Scheduled Customer Drop-off Time. AirPortr and ABCI Service bookings from London to the airport must be cancelled 2 hours before the Scheduled Customer Pick-up Time begins to be eligible for a full refund.

11.3. Cancellations must be made directly by logging in to your account and selecting cancel. Last minute email requests for cancellation may not be upheld due to service centre response times.

11.4. In the event of flight cancellation or delay, luggage missing the flight and not being delivered, or family bereavement you must notify AirPortr within 21 days after the booked date to receive a full refund. If the cancellation request is received beyond the 21 days, the booking total will be credited to your customer account for use against future bookings.

11.5.Bookings cancelled after luggage has been collected are not eligible for a refund. Additional costs may apply to repatriate luggage.

11.6.Following a cancellation, we will send you an email confirmation and refund the booking if made direct via the Website. Account credits/credit card refunds will be made within 7 days. For a booking where payment has not been made directly via the Website, the booking originator should be contacted to arrange a refund if applicable.

11.7. In the event of cancellation in accordance with this paragraph, you will receive a full refund of the price you have paid for the Booking. We will process the refund as soon as possible and, in any case, within seven (7) days of the day on which you gave us notice of cancellation.

12. Our right to cancel

12.1. We reserve the right to cancel your Booking if the Domestic Delivery Address provided at the time of Booking is not an existing delivery address validated by us and we are unable to validate the address as a Domestic Delivery Address following your Booking. If we are unable to validate the address provided as a Domestic Delivery Address, we will notify you by email as soon as possible and provide you with the opportunity to provide us with an alternative Domestic Delivery Address.

12.2. We also reserve the right to cancel your Booking in accordance with our Fair Usage Policy set out in paragraph 7 of these Terms.

13. Interpretation and Glossary

13.1. In these Terms, the following expressions shall have the following meanings:

ABCI Service” means accepting a Bag for carriage on behalf of the airline, applying an airline destination bag tag and injecting the Bag into the airport baggage system on behalf of the Customer, in accordance with these Terms including Schedule B (AirPortr + Bag Check-In terms and conditions);

“Airport Delivery Address” means the Airport Delivery Address notified to us by the Customer;

BA Bags Ineligible for ABCI” means Bags (including but not limited to musical instruments and sports equipment) which are subject to a charge imposed by the airline based on the nature of the item, including but not limited to valuable items subject to a special declaration charge, excess, overweight and oversize items, and any items containing goods which are prohibited or restricted by British Airways or by customs or transport authorities including firearms, ammunition, flammable or explosive items and other items listed in British Airways' dangerous goods list, a copy of which is available here.

“Bag” means any piece of luggage owned by (or otherwise under the care of) a Customer transported by us pursuant to these Terms;

"Booking" means a Customer’s request for Services as evidenced by our records;

“Contract” means the contract between us and you for the provision of the Services on these Terms;

“Carousel Collection Service” means the collection of the Customer’s Bag from the airport carousel and the delivery of the Bag to the Customer in accordance with these Terms including Schedule A (Carousel Collection Service terms and conditions).

"Customer” and “You” means any person who makes a Booking (whether directly or indirectly through our agents);

“Delivery Address” means the Airport Delivery Address and/or the Domestic Delivery Address;

“Domestic Delivery Address” means the delivery address in the United Kingdom notified to us and validated by us as willing to accept delivery of the Bag on terms acceptable to us;

“Excluded Items” means precious stones, precious metals, watches, jewellery, glass, furs, china, art, antiques, prescription drugs, fragile and perishable goods, money, vouchers, travellers cheques, bearer bonds, bills of exchange, promissory notes, stamps, photographs, documents of title to property, bank, credit, pre-pay or other store cards with a cash equivalent value, spirits, tobacco and cigarettes and any other goods which the carrier may at its sole discretion deem to be valuable;

"Intellectual Property Rights" means patents, registered designs, trademarks, utility models (whether registered or unregistered), applications for any of the foregoing and the right to apply therefore in any part of the world; copyrights, design rights, data based rights, topography rights, know-how; all other similar equivalent rights arising or subsisting in any country of the world in relation to the Website or any part of it;

“Prohibited Items” means any items prohibited for air transportation by any regulatory or governmental body including the Civil Aviation Authority and HM Revenue & Customs including, for the avoidance of doubt, any items which are of a potentially dangerous nature, items the possession of which is illegal in the United Kingdom, livestock, foodstuffs and perishable items;

“Price List” means the price list available on our Website from time to time;

“Scheduled Customer Drop-off Time” means the scheduled time for the drop-off of the Bag by the Customer to us (or in the case of the Courier Collection Service, its scheduled availability time) as set out in the Booking;

“Scheduled Delivery Time” means the scheduled time for delivery of the Bag to either the Domestic Delivery Address or the Airport Delivery Address as set out in the Booking;

“Sealed Bag” means a Bag which has been approved as locked by the Customer or sealed using a Tamper Aware Seal (TAS) or Tamper Aware Bag (TAB) and registered by us or one of our agents at the time of collection from the Customer (or, in the case of the Carousel Collection Service, from the airport carousel) in accordance with our security procedures from time to time;

"Services" means our service of delivering Bags to the Customer including (if applicable) the Carousel Collection Service and the ABCI Service;

“Terms” means these Standard Terms and Conditions incorporating, in the case of Customers using the Carousel Collection Service and/or the ABCI Service, the additional terms and conditions set out in the Schedules; and

“We”, “we”, “Our”, “our”, “Us” and “us” means Portr Limited.

14. General

14.1. These Terms form the Contract between us and the Customer for the provision of the Services.

14.2. Each party acknowledges that it is not relying on any statements, warranties or representations given or made by the other whether actual or implied other than expressly incorporated into the Contract in writing.

14.3. No addition to, variation of, exclusion or attempted exclusion of any term of the Terms shall be binding on us unless in writing and signed by a duly authorised representative of us.

14.4. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

14.5. We shall be entitled to exercise a lien over any property belonging to the Customer (including retaining possession of any Bag) in our possession pending payment of any charges due to us.

14.6. You acknowledge that (other than in respect of information provided by you) the Intellectual Property Rights in and to the Website and any rights to information, documentation, images and other material of whatsoever nature displayed on the Website are our absolute property and/or the property of third parties contracting with us and you shall assert no right, title or interest in or to any such matter.

14.7. This Website is for personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from the Website. You may only download to your personal computer for viewing purposes and print out a number of pages of this Website for your personal use.

14.8. Termination of this Contract shall be without prejudice to any rights and/or obligations of us and/or the Customer accruing prior to the date of such termination.

14.9. A person who is not party to the Contract shall not have any rights under or in connection with it.

14.10. We reserve the right to subcontract the performance of all or some of the Services to a third party or agent.

14.11. Any notice required or permitted to be given by either party to the other under these Terms, shall be in writing and may be given personally or sent by email or prepaid registered post to the other party at its registered office or notified residential address. Any notice served by email shall be deemed delivered immediately and by registered post shall be deemed served 48 hours after posting to an address in the United Kingdom or 5 Business days after posting to an address outside the United Kingdom. In proving the service of any notice it will be sufficient to prove in the case of a registered post letter to provide proof of delivery.

14.12. We reserve the right to amend these Terms. These Terms may be amended by us at any time by posting the amended terms on the Website. The amended Terms will be effective upon the effective date indicated in respect of Services agreed after that effective date. We therefore recommend that you monitor the Terms from time to time.

14.13. You must be over 18 years of age to enter into a Contract with us. If you do not qualify, please do not use our Services.

14.14. These Terms shall be governed by and construed in accordance with the laws of England and Wales and the parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.

SCHEDULE A

Carousel Collection terms and conditions

We provide the Carousel Collection Service subject to the Standard Terms and Conditions and the following additional terms and conditions (together the “Terms”):

1. Availability

1.1. The Carousel Collection Service is currently only available on British Airways domestic flights from Glasgow to London City Airport and from Edinburgh to London City Airport.

1.2. The Carousel Collection Service is only available in conjunction with our standard Service.

1.3. The Carousel Collection Service is currently only available to Customers wishing to have their Bags delivered to a Domestic Delivery Address within Greater London, Heathrow and Gatwick. Please see the booking form for details of the postcodes that we cover.

2. Booking

2.1. The Carousel Collection Service must be booked for or by the person in whose name the British Airways flight booking is made.

2.2. If several persons are travelling under one British Airways flight booking, these names must be provided to us at the time of Booking. If this information is not provided at the time of Booking, we cannot be responsible for any failure to provide the Carousel Collection Service.

3. Collection and Delivery

3.1. It is the Customer’s responsibility to ensure that any Bags that are hand luggage are handed to our representative at our stand in accordance with the Terms.

3.2. In the event of the Bag not arriving at the airport or our being unable to collect the Bag from the Carousel Collection Service, our only responsibility is to notify British Airways of the unavailability of the Bag. We will in these circumstances refund to you any Booking fee paid.

4. Downgrading

4.1. If, in relation to a given Bag, we are unable to provide the Carousel Collection Service for reasons not within our control, or the Customer opts (after making the Booking) not to take the Carousel Collection Service but does not cancel our standard Service in accordance with these Terms, we will provide the standard Service (and, if applicable, the ABCI Service, unless similarly downgraded) and will not be obliged to make any refund of the Booking fee for that Bag.

4.2. If, in relation to a given Bag, we are unable to provide the Carousel Collection Service for reasons within our control, we will notify you that this is the case and instead provide the standard Service (and, if applicable, the ABCI Service, unless similarly downgraded) and will refund to you the difference between the Booking fee paid in respect of that Bag and the equivalent Booking fee for our standard Service (and, where applicable, the ABCI Service).

5. Arrangements with British Airways

5.1. We (not British Airways) provide the Carousel Collection Service.

5.2. These Terms do not in any way affect the British Airways standard terms and conditions which apply to Customers travelling with British Airways or any terms and conditions of a member of the British Airways Group (as applicable).

SCHEDULE B

AirPortr + Bag Check-In terms and conditions

We provide the ABCI Service subject to the Standard Terms and Conditions and the following additional terms and conditions (together the “Terms”):

1. Availability

1.1. The ABCI Service is currently only available on British Airways flights (other than UK domestic flights) departing from London Heathrow and London Gatwick airports and British Airways CityFlyer flights other than to New York (JFK) departing London City Airport.

1.2. The ABCI Service is only available in conjunction with our standard Service. It is not available in respect of BA Bags Ineligible for ABCI.

1.3. The ABCI Service is currently only available to Customers wishing to have their Bags picked up from a Domestic Delivery Address within Greater London, Heathrow and Gatwick. Please see the booking form for details of the postcodes that we cover.

2. Booking

2.1. The ABCI Service must be booked for or by the person in whose name the British Airways flight booking is made.

2.2. If several persons are travelling under one British Airways flight booking, these names must be provided to us at the time of Booking. If this information is not provided at the time of Booking, we cannot be responsible for any failure to provide the ABCI Service.

3. Collection and Bag Acceptance

3.1. All participating passengers must check in online (or mobile device) with British Airways prior to Bag acceptance.

3.2. All participating passengers must be present during Bag collection with their valid boarding pass available for presentation, and the specific identification used during the check-in process. All passengers must be ready from the beginning of the booked pick up slot. If any passengers are not ready, the driver will wait for a maximum of 15 minutes before we reserve the right to cancel your booking without refund.

3.3. If a participating passenger fails to be in attendance during Bag acceptance, or fails to produce a valid boarding pass and a valid passport, then the passenger will not be eligible for participation in the ABCI Service and as such will be offered the ability to have their baggage transported to the airport for repatriation prior to airline check-in and Bag drop.

3.4. Only Bags within a participating passengers’ allowance with British Airways can be accepted for the ABCI Service. Please click here for details of British Airways' general rules regarding baggage allowance and check your ticket and/or Manage my Booking for the baggage allowance that applies to your British Airways ticket. If your journey includes a flight with an airline other than British Airways, please note that their baggage allowance and policies may differ. It is the passenger’s responsibility to ensure the size and weight of their bags are within their booked allowance. For health and safety reasons we cannot transport bags over 32kg. AirPortr drivers will carry scales but as they are hand rather than calibrated scales there is a margin for error for which AirPortr will not be held responsible.

3.5. In the unlikely event that AirPortr miss the window to check in the customer’s bags with British Airways, we will provide the customer with a full refund.

4. Downgrading

4.1. If, in relation to a given Bag, we are unable to provide the ABCI Service for reasons not within our control (including, without limitation, in respect of BA Bags Ineligible for ABCI), or the Customer opts (after making the Booking) not to take the ABCI Service but does not cancel our standard Service in accordance with these Terms, we will provide the standard Service (and, if applicable, the Carousel Collection Service, unless similarly downgraded) and will not be obliged to make any refund of the Booking fee for that Bag.

4.2. If , in relation to a given Bag, we are unable to provide the ABCI Service for reasons within our control, we will notify you that this is the case and instead provide the standard Service (and, if applicable, the Carousel Collection Service, unless similarly downgraded) and will refund to you the difference between the Booking fee paid in respect of that Bag and the equivalent Booking fee for our standard Service (and, where applicable, the Carousel Collection Service).

5. Arrangements with British Airways

5.1. We (not British Airways) provide the ABCI Service.

5.2. These Terms do not in any way affect the British Airways standard terms and conditions which apply to Customers travelling with British Airways or any terms and conditions of a member of the British Airways Group (as applicable).

SCHEDULE C

AirPortr Promotional Terms and Conditions

1. AirPortr + Bag Check-In Promotional Email.

a. Valid from 11.10.2016-30.01.2017.

b. The promotional code entitles the recipient to the discount outlined in the email on a single AirPortr + Bag Check-In journey.

c. The promotional code can only be used once per customer.

d. The email recipient must be travelling on the booking.

e. The promotion is non-transferable, non-exchangeable and has no cash value.

f. Each AirPortr + Bag Check-In delivery must be within AirPortr's standard service area.

g. Blackout dates and time restrictions may apply.

h. All other AirPortr Terms & Conditions apply.

2. Head for Points

a. Promotion valid from 19.05.2016-31.12.2016.

b. The promotional code entitles the recipient to the discount communicated at headforpoints.com.

c. The offer is valid on AirPortr standard bookings only.

d. The promotional code can only be used once per customer.

e. The promotion is non-transferable, non-exchangeable and has no cash value.

f. The offer can not be used in conjunction with any other promotion.

g. All bookings must be within AirPortr's standard service area.

h. Blackout dates and time restrictions may apply.

i. All other AirPortr Terms & Conditions apply.

3. Gatwick Express ticket holder offers

a. Promotion valid from 1.06.2016-31.12.2016.

b. The promotional code entitles the recipient to the discount communicated here.

c. The offer is valid on AirPortr standard bookings only.

d. Customers must hold a valid Single or Return Gatwick Express ticket to redeem the offer. AirPortr withhold the right to request proof of purchase if required.

e. The promotional code can only be used once per customer.

f. The promotion is non-transferable, non-exchangeable and has no cash value.

g. The offer can not be used in conjunction with any other promotion.

h. All bookings must be within AirPortr's standard service area.

i. Blackout dates and time restrictions may apply.

j. All other AirPortr Terms & Conditions apply.

4. World Travel Market offers

a. Valid from 1.09.2016-30.11.2016

b. The promotional code entitles the recipient to the discount outlined on the website here.

c. The promotion is available on AirPortr and AirPortr + Bag Check-In bookings.

d. The promotional code can only be used once per customer. If booking a return journey for AirPortr and AirPortr + Bag Check-In then the code can be used to book each journey leg.

e. The promotion is non-transferable, non-exchangeable and has no cash value.

f. Each delivery must be within AirPortr's standard service area.

g. Blackout dates and time restrictions may apply.

h. All other AirPortr Terms & Conditions apply.

5. HSBC Premiere Golf Network Offer

a. Promotion valid from 1.07.2016-31.10.2016.

b. The promotional code entitles the recipient to the discount communicated here.

c. The offer is valid on AirPortr standard bookings only.

d. Customers must be members of the HSBC Premiere Golf Network to be eligible for the offer.

e. The promotional code can only be used once per customer.

f. The promotion is non-transferable, non-exchangeable and has no cash value.

g. The offer can not be used in conjunction with any other promotion.

h. All bookings must be within AirPortr's standard service area.

i. Blackout dates and time restrictions may apply.

j. All other AirPortr Terms & Conditions apply.

AirPortr + Carousel Collection Executive Club Offer

a. Discount applies to AirPortr + Carousel Collection upgrade cost only (I.e. AirPortr London City Airport to Central London £20. AirPortr + Carousel Collection London City Airport to Central London £30. Executive Club members will receive £10 upgrade cost complimentary)

b. Customers must have a valid British Airways Executive Club Membership number to be eligible.

c. To redeem the customer must enter their membership number during the booking process when prompted.

d. The Executive Club Member must be travelling on the booking.

Refer a Friend Terms & Conditions

Our ‘Refer a Friend’ scheme allows existing AirPortr registered users to earn credit towards future AirPortr standard collection deliveries by inviting new users to use AirPortr standard service. To participate, new and registered users must agree to the terms below, which become part of the AirPortr Terms of Use. The Refer a Friend scheme is not currently available for AirPortr + Bag Check-In users.

1. ‘Refer a Friend’ credit is only available to new users. Defined as individuals who have not used the service before

2. Each new user can only use a ‘Refer a Friend’ referral code once and cannot accept separate codes from multiple registered users

3. There is no limit to the number of friends registered users can refer

4. Registered users may only have one AirPortr account and cannot redeem their referral code using a different email address – any user suspected of misuse may have their account suspended

5. Referral codes are for personal and non-commercial use only. Registered users must not post their unique referral code on any site owned by someone else (e.g. Wikipedia and coupon websites) or on any paid for marketing (paid social ads, Adwords etc).

6. Registered user credit will only be available once the new user’s booking is fulfilled. If bookings including ‘Refer a Friend’ referral codes are cancelled before fulfilment no credit will be issued

7. Referral codes can be used in conjunction with other promotional codes. However, they cannot be used in conjunction with other ‘Refer a Friend’ referral codes

8. New users that have signed up using a referral code will receive £10 off their first booking when quoting the referral code at checkout. Credit amounts may vary in some cases if the new user signed up as part of a special promotion. Varying credit amounts and additional terms will be shown in the referral invitation or accompanying promotional materials.

9. AirPortr referral credit may not be transferred, exchanged and has no cash value.

10. All other AirPortr terms of use apply.

AirPortr Feedback reward promotion terms and conditions

a. Existing customer booking discount codes valid from 30.12.2016-28.02.2017.

a. Friend referrals valid from 30.12.2016-30.06.2017.

b. The promotional code entitles the recipient to the discount outlined in the email on a single AirPortr + Bag Check-In journey.

c. The promotional code can only be used once per customer.

d. The email recipient must be travelling on the booking (with the exception of refer a friend codes.)

e. Refer a friend promotional codes can only be used on the customer’s first booking. This promotion is not connected to the Refer a friend scheme available on the standard AirPortr delivery service.

f. The promotion is non-transferable, non-exchangeable and has no cash value.

g. Each AirPortr + Bag Check-In delivery must be within AirPortr's standard service area.

h. Blackout dates and time restrictions may apply.

i. All other AirPortr Terms & Conditions apply.

AirPortr Skiing Promotional Code Terms and Conditions

a. Valid from 3.01.2017-28.02.2017.

b. If using the AirPortr + Bag Check-In service your skis must be within your British Airways luggage allowance. For more details visit http://www.britishairways.com/en-gb/information/baggage-essentials/sporting-goods-and-musical-instruments

c. The promotional code entitles the user to £10 off a single AirPortr + Bag Check-In or AirPortr delivery with two or more bags.

d. The promotional code can only be used once per customer and must be entered at check out.

e. The promotion is non-transferable, non-exchangeable and has no cash value.

f. Each AirPortr delivery must be within AirPortr's standard service area.

g. Blackout dates and time restrictions may apply.

h. All other AirPortr Terms & Conditions apply.

AirPortr customer survey 24.02 terms and conditions

a. Discount codes valid from 24.02.2017-31.05.2017.

b. The promotional code entitles the recipient to the discount outlined in the email on a single AirPortr + Bag Check-In journey.

c. The promotional code can only be used once per customer.

d. The email recipient must be travelling on the booking.

e. The promotion is non-transferable, non-exchangeable and has no cash value.

f. Each AirPortr + Bag Check-In delivery must be within AirPortr's standard service area.

g. All other AirPortr Terms & Conditions apply.